Return & Refund Policy

REFUND & RETURN POLICY

Last Updated: 24 July, 2025

At MeAyurv (operated by Marvell Exports), we strive to provide the highest-quality Ayurvedic and herbal products. Due to the nature of our wellness and personal care products, we follow a strict return and refund policy to ensure hygiene, safety, and compliance with regulatory guidelines.

1. LEGAL BUSINESS INFORMATION

  • Legal Business Name: Marvell Exports
  • Brand Name: MeAyurv
  • Registered Address:
    F-41, Orchid Green Society, Shahibaug, Ahmedabad – 380004, Gujarat, India.
  • Dispatch Address:
    F-6, Abhishek Estate-1, Near Asarva Overbridge, Asarva, Ahmedabad – 380016, Gujarat, India.
  • GST Number: 24BJRPJ1989A1Z3
  • Email: info@meayurv.com / info@marvellexports.in
  • Phone: +91 91044 06634

All refunds and replacements are processed under the legal entity Marvell Exports.

2. NON-RETURNABLE PRODUCTS

Due to hygiene and safety regulations, the following products CANNOT be returned or exchanged under any circumstances:

  • Products that have been opened, used, or tampered with.
  • Products damaged due to improper handling by the customer.
  • Products purchased under discounts, promotional sales, or clearance sales.
  • Products returned without the original packaging, labels, or invoice.

3. ELIGIBILITY FOR REPLACEMENT OR REFUND

A refund or replacement is only possible in the following cases:

  1. Wrong Product Delivered – Product different from what you ordered.
  2. Damaged or Defective Product
    • The damage/defect must be reported immediately upon delivery.
    • Minor variations in color, texture, or fragrance due to natural ingredients are not considered defects.

4. HOW TO FILE A RETURN / REFUND REQUEST

To ensure quick resolution, you must:

  1. Email us at info@meayurv.com within 48 hours of delivery. Requests after 48 hours will not be entertained.
  2. Provide the following details:
    • Order ID & Invoice Copy
    • Clear photos of the product and its packaging
    • Mandatory Unboxing Video clearly showing the product condition at the time of opening
  3. Our team will review your request within 3–5 working days and notify you of approval or rejection.

5. RETURN APPROVAL & PROCESSING

  1. Once approved, we will arrange a return pickup through our courier partner (if applicable).
  2. The product must be returned in its original condition and packaging.
  3. If the returned product does not meet our quality inspection, no refund or replacement will be issued.
  4. Return Address: F-6, Abhishek Estate-1, Near Asarva Overbridge, Asarva, Ahmedabad – 380016, Gujarat, India.

6. REFUND TERMS

  1. Mode of Refund: Refunds (if applicable) will be processed to the original payment method only.
  2. Timeline: Approved refunds will be credited within 7–14 working days after inspection.
  3. Shipping Charges: Shipping and COD (if applicable) charges are non-refundable.
  4. Partial Refunds: In some cases, partial refunds may be issued if:
    • Only part of the order was defective.
    • The returned product is not in its original condition.

7. CANCELLATION POLICY

  1. Before Dispatch: Orders can be canceled only if they have not been shipped.
  2. After Dispatch: Once the order is shipped, cancellations are not allowed.
  3. COD Orders: Refusal to accept a COD order may result in suspension of future COD facilities.

8. FRAUD PREVENTION & ABUSE POLICY

  • Marvell Exports / MeAyurv reserves the right to reject refunds, returns, or replacements in cases of:
    • Repeated refund claims
    • Fake or altered images/videos as proof
    • Customer misconduct or abusive behavior
  • Accounts engaging in fraudulent activities may be suspended or permanently blacklisted.

9. PRODUCTS DAMAGED IN TRANSIT

If a product is damaged during shipping:

  1. The damage must be reported immediately upon receipt with an unboxing video.
  2. If courier negligence is proven, we will replace the product at no additional cost.

10. FORCE MAJEURE DELAYS

We are not responsible for delays or non-delivery caused by events beyond our control, including natural disasters, courier disruptions, strikes, or government restrictions.

11. GOVERNING LAW & JURISDICTION

  1. This policy is governed by the laws of India.
  2. All disputes shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.
  3. Parties agree to attempt amicable resolution before initiating legal proceedings.

12. CONTACT US

For return or refund-related queries:

Marvell Exports (MeAyurv)
F-41, Orchid Green Society, Shahibaug, Ahmedabad – 380004, Gujarat, India.
F-6, Abhishek Estate-1, Asarva, Ahmedabad – 380016, Gujarat, India.
Email: info@meayurv.com / info@marvellexports.in
Phone: +91 91044 06634